We like
whole-of-market to mean all broker mortgage products available
(the FSA definition of 'whole-of-market' means brokers need only offer a representative sample of available mortgage products)
Businesses that have the courage to be truthful. This is the only route to long-term customer loyalty and therefore long-term success
We don't like
Things not being absolutely clear, things that can lead to confusion
Businesses that take customers for granted
What we did
• Created a free to use, whole-of-market mortgage search and comparison tool
• Created a team of expert and experienced professional mortgage advisers, who know the customer must come first
• Built a business for the long-term, that endeavours to create a trust that ensures customers return year-after-year
• Built a business customers tell their friends about... a business with trust at its core